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I showed up at my appointment, and gave them my insurance card. The receptionist ask me if I wanted to use this card, I responded yes.

She looked surprised. 1st clue! Then upon check out, she said I owed $75. I told her I had insurance, and she stated that my insurance did not cover this visit.

I asked her why, and she rambled something. She proceeded to tell me that I needed to cover it out of pocket. I went home and verified she was incorrect, that my insurance did cover the transaction. In fact, BD was renaming a procedure from a contact exam fee, to a contact fit fee, which the insurance company said they were the same.

So, they on top of the insurance covering a $225 exam, was trying to bilk me out of more. My insurance company had to call them, and they admitted they owed me a refund on the out of pocket fee.

I was so pissed I called to cancel and the dr office put me on hold and never came back. Good eye company, I would never recommend this firm, rip off artists.......

Reason of review: Problems with payment.

Location: Tucson, Arizona

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