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Barnet Dulaney Perkins - Incompetent billing dept

You have a procedure and are given an amount you must pay up front. 60 days later you receive a bill showing insurance paid all but $20. So you are $20 past due and threatened with collection. OR you use care credit to make your payment and they either post the amount incorrectly or not at all. Again resulting in being past due. Just tiring.
3.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1234594
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I was scheduled to see Dr. Horseman at 9:20 on 3/20. I received two emails and two texts to remind me of the appointment. I arrived at 9:05 and signed in. About ten minutes later, I was called to the window. The young lady informed me that my Cigna insurance was no...
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#1215854
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But the second and third appointment was not so great. I kept telling them my vision is blurry and I can't see. They ran some tests and set up a follow up appointment. Then I started seeing floaters and they checked me and said everything is fine and its normal. They...
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#1179341
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PLEASE BE CAREFUL AS A PATIENT THEY WILL OVER CHARGE YOU AND WILL TAKE MONTHS TO GET YOUR MONEY BACK. ALSO DO NOT WORK HERE,MANAGEMENT IS HORRIBLE. EMPLOYEES ARE OVER WORKED AND UNDER PAID. THE H.R DEPARTMENT WILL NOT HELP THEIR EMPLOYEES WHAT SO EVER. THEY HAD TO HAVE...
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1.3
#1162363
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Barnet Dulaney Perkins - Care was good but no regard for the employees

Medical care is excellent, but the billing department is over worked and understaffed. And it is managed by 4 money hungry and number driven women. I know this because I worked there until the top cold hearted witch fired me today because I have had absences due to medical issues. One of which is my open heart surgery that was done in August! Don’t go here, they only care about money
3.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1160961
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Appt today at 3:30...called back at 3:45 and not complete until after 5pm. Did diabetes exam and vision exam. Wouldn't give me prescriptions unless i paid extra $45 since inly 1 insurance could be billed per day. Since medical insurance for diabetes exam then they...
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1.4
#1140141
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!st cataract procedure went beautifully. 2nd was a frightening experience made worse when the Dr (Perkins) told me to stop taking and let's get through the procedure. This was after I complained that I was nervous and uncomfortable feeling the nurse gouge the apparatus...
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3.3
I didn't like
  • Feeling the apparatus being crammed into my eye socket
#1041232
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Had to have surgery for a detached retina. Waited over 6 hours because they were backlogged. Had to stand because they packed other patients into a room so much so there were no chairs left. Came for a follow up and questioned why my eye was the way it was. Answer, was...
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1.3
I didn't like
  • Deceptive practice
  • Admin staffing sucks
#1001993
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i had cataract surgery. The lady doing the the numbers and settling payment struggled and argued with me as she incorrectly added the figures. FINALLY she acknowledged her $1,000.00 error. It turned out that I was over charged by $34.85. I used the Care Credit Card to...
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I didn't like
  • Admin staffing sucks
#997460
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Contact Barnet Dulaney Perkins

Mailing Address:
Barnet Dulaney Perkins
4800 North 22nd Street
Phoenix, AZ 85016
Phone:
(866) 742-6581
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Barnet Dulaney Perkins Products and Services

I showed up at my appointment, and gave them my insurance card. The receptionist ask me if I wanted to use this card, I responded yes. She looked surprised. 1st clue! Then upon check out, she said I owed $75. I told her I had insurance, and she stated that my insurance...
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#914648
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